Terms and Conditions

General Terms and Conditions

• All riders ride at their own risk.

• Weight Guidelines are set for the best interest of our camels and your comfort, up to 100kg weight limit per person applies. If you book and pay for a ride and it is clear you are over this weight, you will not be permitted to ride, nor will you be issued a refund.

• Pregnant women and people with pre-existing back, neck, or hip injuries are advised not to ride.

• Riders may not choose which camel they ride.

• A single rider may be paired with another single rider.

• Each camel may carry two persons.

• Prices are for one seat, not one camel.

• Riders under the influence of Drugs or Alcohol will not be permitted to ride.

• We are a No Smoking environment. No smoking on ride or within the mounting area or carpark. This is a National Park and we must abide by their rules and regulations.

• Riders are not permitted to carry bags whilst riding. These along with any other items can be stored in vehicles.

• We kindly ask that you refrain from taking photo’s during our safety talk and while loading riders on the camels.

• All riders must arrive 30 minutes prior to commencement of ride.

• For riders and camel safety, riders that require a carer are not permitted to ride. All riders must be able to ride independently. 

• In the case of an emergency, you can reschedule the ride as long as we have a minimum of 72 hours\’ notice.

• No refunds will be provided in the event of non-attendance

• No refunds will be provided. Ride credits will be issued or converted to gift vouchers. 

• When government lockdowns occur due to Covid-19, a Covid credit is applied. No refund will be issued for this reason

• Drones are not permitted

• Helmets must be worn at all times whilst riding camels.

• If you have a medical condition that requires medicine to be carried (Asthma/EPI Pen) please see staff.

• Photos and Videos taken during the rides may be used for advertising from time to time.

• We have the right to refuse Riders for safety concerns

• All riders MUST be able to ride independently. Unfortunately we are not able to cater for disability riders.